Service Charter

A provider of shipping agency service

Quay Shipping Australia Pty Ltd provides International principals with container liner agency services in Australia. As the principals agent we provide (but not limited to) all vessel port and container operation’s, sales & marketing, documentation to the Australian import and export industry.

Our service standards

To provide our clients with high and efficient standard of service, we will:

• Provide export booking confirmations within 2 hours of receipt
• Advise any issues to empty export container release availability as soon as we become aware
• Send copy of import invoice with the arrival notice
• Send arrival notifications by the Friday before vessels eta into its first port
• Promote cost saving electronic services to the import and export industry
• Have EIDO ready for despatch 48 hours prior to vessels arrival into port
• Provide accurate bill of ladings ready for release within 48 hours of receiving the SLI
• Respond to emails within 24 hours of receipt
• Provide our customers with accurate invoicing for all services, container late return charges and damages
• Listen to your concern and action information accordingly
• Provide easy access to practical & informative information via notices to industry and our website
• We will keep dealings between our companies private and confidential
• Be professional, helpful, courteous and fair
• Help you understand your obligations/responsibilities by giving you information accordingly
• Be firm with persons who try and avoid their responsibilities and obligations, and effective in bringing them to account.

When dealing with us you can expect us to

• Treat you fairly and reasonably
• Treat you as being honest in your affairs unless you act otherwise
• Respect your privacy
• Help you understand and meet your obligations
• Show you respect
• Assist you as quickly and efficiently with your need

Your obligations when dealing with us

• Be truthful in your dealings with us
• Keep accurate records especially in regards to container late returns and damage
• Takes responsibility with your documentation preparation, cheque, EFT or ComPay payments
• Understand our standard trading terms and conditions
• Be co-operative in your dealings with us
• Be courteous and respectful of our staff and company policies