About Us

Established in 2006, Quay Shipping is a shipping agent with a proven record of providing long-term high level and comprehensive agency services to our principals and customers.

We pride ourselves on providing specialised solutions for containerised, project, heavy lift, dry bulk and breakbulk cargo. We deliver these services with competency and experience, supported by personalised customer service and market leading digital initiatives.

Our agency is supported by a passionate and knowledgeable team, who are committed to providing unequalled service to both our customers and principals.

Our Mission

To provide unparalleled, leading-edge shipping agency services to principals and customers. Our engaged, motivated, and friendly staff will always be “Dedicated to the Challenge”.

Corporate Values

Quay Shipping values its relationships with customers, suppliers, and the community, and fosters a corporate culture which encourages excellence in service, innovation and diligence. We are also committed to sustainable development and respect for the environment, backed by tangible initiatives.

Digital Innovation

Quay Shipping is dedicated to digital innovation and is proud to be the first company in Australia’s shipping industry to issue an Electronic Delivery Order (EDO). In addition to pioneering the EDO, we also developed, along with our partner "COMPAY", a fully integrated payment system that is used throughout the industry today.
Quay is also proud to partner with Matchbox Exchange – a world-first platform for the re-use and exchange of containers, aimed at improving efficiencies, reducing costs and lessening carbon emissions.

We are continuously improving our digital processes and look forward to the roll out of our new customer platform QV3 in Q4 2021.

People, Process, Systems

Quay Shipping is focused on the continuous improvement and development of the 3 core pillars of our business – People, Process & Systems.

People – The Quay Shipping team is our greatest asset, and is built on a foundation of trust, family, and respect. We foster a culture of learning and development.

Process – Continuous improvement and review of our processes to ensure we are delivering the best service to our customers and principals.

Systems – A commitment to developing the necessary systems to support our people and process – being innovative, forward-thinking and delivering digital initiatives that enhance our service.

Our Mission

To provide unparalleled, leading-edge shipping agency services to principals and customers. Our engaged, motivated, and friendly staff will always be “Dedicated to the Challenge”.

Corporate Values

Quay Shipping values its relationships with customers, suppliers, and the community, and fosters a corporate culture which encourages excellence in service, innovation and diligence. We are also committed to sustainable development and respect for the environment, backed by tangible initiatives.

Digital Innovation

Quay Shipping is dedicated to digital innovation and is proud to be the first company in Australia’s shipping industry to issue an Electronic Delivery Order (EDO). In addition to pioneering the EDO, we also developed, along with our partner "COMPAY", a fully integrated payment system that is used throughout the industry today.
Quay is also proud to partner with Matchbox Exchange – a world-first platform for the re-use and exchange of containers, aimed at improving efficiencies, reducing costs and lessening carbon emissions.

We are continuously improving our digital processes and look forward to the roll out of our new customer platform QV3 in Q4 2021.

People, Process, Systems

Quay Shipping is focused on the continuous improvement and development of the 3 core pillars of our business – People, Process & Systems.

People – The Quay Shipping team is our greatest asset, and is built on a foundation of trust, family, and respect. We foster a culture of learning and development.

Process – Continuous improvement and review of our processes to ensure we are delivering the best service to our customers and principals.

Systems – A commitment to developing the necessary systems to support our people and process – being innovative, forward-thinking and delivering digital initiatives that enhance our service.

Service Charter

We promise our clients the utmost dedication and highest standard of service. To find out more about what to expect in working with us, read our Service Charter.

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